E-commerce platform development for premium flooring brand
Customer churn forecasting
#Machine Learning Model Development #Dashboards & Analytics #ML/AI
Project goals
Identify at-risk clients and prevent retention
Result
Customer churn decrease
About the client
A leading financial institution in Azerbaijan, serving both domestic and international customers.With a wide scope of operations, the bank offers a comprehensive range of financial services, including corporate banking, retail banking, investment banking, and asset management.
Project goals
Develop a robust customer churn prediction model to identify at-risk customers among periodic loan takers and implement targeted retention strategies to reduce churn rates;Analyze key features influencing churn and leverage this insight to help refine marketing and onboarding processes, attracting and retaining more new customers;
Utilize churn analysis findings to help enhance existing loan products, tailoring them to better meet customer needs and preferences, ultimately boosting customer satisfaction and loyalty.
Key challenge
Dynamic Model Development: Crafting a churn prediction model adaptable to evolving customer behaviors and fluctuating economic conditions.Complex Feature Engineering: Extracting actionable insights from diverse datasets like transaction histories, demographics, and market trends.
Personalization at Scale: Ensuring loan product customization for a vast clientele without compromising efficiency or user experience.
Our solutions
Our team crafted a dynamic churn prediction model tailored to adapt to changing behaviors and market conditions. We harnessed diverse data, from transaction histories to market trends, to refine and personalize loan offerings. This approach not only mitigated customer churn but also enhanced the banking experience for a vast clientele.Result
Churn Reduction: Successfully reduced customer churn through a tailored prediction model.Customer Acquisition: Attracted new clients via data-driven marketing strategies.
Product Personalization: Enhanced loan offerings, boosting satisfaction and cross-selling opportunities.
Industries
Finance/Banking
Technologies
ML/AI
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What our clients say
Bits Orchestra team are outstanding developers. They listen carefully to our business needs and easily turns our business objectives into a well thought out and executed development effort. Roman is very bright and definitely the most capable developer that has worked on our site. He is not only a Kentico expert but has successfully tackled other complicated development assignments demonstrating expertise in both front and backend development. Roman takes initiative to suggest enhancements that make site maintenance easier while improving the customer experience. The team is very responsive to our work requests and has great follow up. They have also worked very business partners and this has reflected positively on our company. Roman is a true partner for us and a tremendous asset to our organization. We will continue to work with them and would highly recommend Roman and his team for your development needs. He and his team will exceed your expectations!
Alan Lehmann
President at In energy sector
What our clients say
The Bits Orchestra team does excellent work. They are always available and I appreciate our frequent calls and screen-shares together. Their dedication to the projects and knowledge of Kentico is outstanding. They truly care about the quality of their work, and became a part of our team easily!
Shena Lowe
Managing Partner at Consensus Interactive
What our clients say
We hired Roman for a Kentico analysis project and have been very satisfied. He is very skilled and professional. We are looking to hire him and his team again on future projects.
Sylvain Audet
CEO at MyDevPartner.com
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Roman and team have taken over an existing Kentico EMS site for a large US Oil Company. So far, they have handled every single request that we have thrown at them and these were diverse, challenging, often bespoke, usually urgent and almost daily, over the last 11 months. Their work is of an extremely high quality, they are capable, quick and we have great confidence in the support that we are getting.
Jon Hollis
Head of Web Development at confidential
What our clients say
Bits Orchestra team was very helpful, they had a good understanding of the brief and deep knowledge of the system. They were always keen to provide advice and recommendations that benefit the project substantially.
Ramon Lapenta
Senior Front End Developer at Cyber-Duck Ltd