Digital transformation in Ukraine


The pace of digital change in business shows no sign of slowing down till 2022. BitsOrchestra identifies 7 key digital transformation trends that will shape the future of work in 2022 and beyond

The latest research from BitsOrchestra identifies hyper-automation, hybrid experiences, distributed environments and explosion of data as some of the new challenges and opportunities facing all businesses. The research points to an accelerated digital transformation in business for 2022 and beyond with seven key trends.

Digitalisation is the key to innovation, competitiveness, and growth. It also offers numerous opportunities for organisations to strengthen their market position. Companies that embrace digital transformation perform better, are more dynamic, have higher labour productivity, grow faster, have better management practices, and create higher-paying jobs as compared to those companies that do not embrace digital transformation. Even though the benefits of digitalisation are clear, many companies struggle to make the transition.

Ukraine has set digital transformation as a policy priority, marked by recent successes in implementation of the ProZorro and eHealth systems, 4G mobile coverage, and the introduction of eServices in the public and private sectors. Ukraine’s digitalisation is led by joint efforts from the expert and business communities. In 2018 the government adopted the Concept and the Action Plan for the Development of the Digital Economy and Society of Ukraine for 2018-2020.The pace of digital change in business shows no sign of slowing down till 2022. BitsOrchestra identifies 7 key digital transformation trends that will shape the future of work in 2022 and beyond.

The latest research from BitsOrchestra identifies hyper-automation, hybrid experiences, distributed environments and explosion of data as some of the new challenges and opportunities facing all businesses. The research points to an accelerated digital transformation in business for 2022 and beyond with seven key trends.

Digitalisation is the key to innovation, competitiveness, and growth. It also offers numerous opportunities for organisations to strengthen their market position. Companies that embrace digital transformation perform better, are more dynamic, have higher labour productivity, grow faster, have better management practices, and create higher-paying jobs as compared to those companies that do not embrace digital transformation. Even though the benefits of digitalisation are clear, many companies struggle to make the transition.

Ukraine has set digital transformation as a policy priority, marked by recent successes in implementation of the ProZorro and eHealth systems, 4G mobile coverage, and the introduction of eServices in the public and private sectors. Ukraine’s digitalisation is led by joint efforts from the expert and business communities. In 2018 the government adopted the Concept and the Action Plan for the Development of the Digital Economy and Society of Ukraine for 2018-2020.

Priorities under Ukraine’s digital agenda include:
  1. legislation on the digital economy and telecommunications
  2. Creating of a new digital infrastructure including broadband strategy

The purpose of this blog post is to discuss the major aspects of digital transformation in Ukraine. A special focus will be placed on discussing the major trends shaping digital transformation in 2022.
The top 7 trends shaping digital transformation in 2022

  • Trend 1: The future of work will be built on connected, hybrid experiences. The workplace has rapidly evolved, and with it, employee expectations -- forcing organizations to deliver digital‑first and connected experiences to drive productivity and retain talent.

  • Trend 2: The composable business matures.  As the pressure to innovate faster continues to rise, organizations will seek even greater agility, leading to an increased drive to composable and event‑driven architectures.

  • Trend 3: The rise of the business technologist.  With the increasing pressure of the digital imperative on organizations, business technologists will become an essential partner in IT departments' efforts to accelerate innovation.

  • Trend 4: Hyperautomation unlocks digital value. Hyperautomation will unlock productivity, accelerate time‑to‑market, and transform employee and customer experiences.

  • Trend 5: Security‑by‑default is a must‑have. Security‑by‑default will become a need‑to‑have as organizations increasingly realise their applications and automations are only as secure as the composable blocks on which they are built.

  • Trend 6: The rise of hybrid, distributed ecosystems adds complexity.  As the digital world embraces hybrid and multi‑clouds, finding a universal way of integrating and managing these environments will become essential to successful digital transformation.

  • Trend 7: A single source of truth becomes key to the data‑driven business.  As digitization continues to drive an increasing amount of data, organizations will seek a single source of truth where consumers can get the right data in the right context at the right time.

The trends shaping digital transformation in 2022 include hyperautomation, hybrid experiences, distributed environments, and an explosion of data. BitsOrchestra research of these trends concludes with the following recommendation to IT and business leaders:
  1. Empower IT teams to deliver composable services, API products, and bots at scale for the entire organization.

  2. Empower business teams to automate integrations to common systems without code by leveraging IT's reusable assets, support, and governance.

  3. Automate repetitive and manual tasks with reusable and composable bots that can intelligently process documents, enter data, or take action on the user's behalf, all without code.

Digital transformation in Ukraine

Due to the importance of digital transformation, the Ukrainian government has placed it as a top priority among the government's priorities. The EU-Ukraine Association Agreement, the State Strategy for Regional Development, the Economic Strategy, and ministerial plans call for the transfer of public services online and digitizing processes.

Throughout this part of our blog post, we will discuss the steps being taken by the central government, the potential of the municipalities, and where they should begin their transformation.

In early September 2019, Ukraine launched the Ministry of Digital Transformation. Two years on, we have made meaningful progress towards the goal of transforming Ukraine into one of the world’s most user-friendly countries with a growing global reputation for digital innovation.

When we first embarked on Ukraine’s digital revolution, almost any form of interaction with the Ukrainian authorities was viewed as a cumbersome and painful process that was best avoided if at all possible. Our aim was to reverse this negative trend.

The first major step towards this goal was the launch of the Diia application. This was created from scratch as a tool to reinvent the way individual Ukrainian citizens and businesses interact with the state.
Diia is the foundation stone of Ukraine’s emerging digital ecosystem. There are currently around 11 million Diia users, meaning every fourth Ukrainian. Eleven different digital documents and 12 services are available through the Diia application, while 70 online public services for citizens and businesses can be accessed via the Diia web portal.

The launch of the Diia app was a big step towards the “paperless” vision that lies at the core of the Ministry of Digital Transformation philosophy. One of the most significant subsequent breakthroughs in this direction has been the expansion of legal recognition for digital documents. Earlier this year, Ukraine became the first nation in the world to accord digital passports the same legal status as their traditional paper counterparts for domestic use. Ukraine is also one of only four European countries with fully digital driving licenses.

Another key achievement has been the launch of rapid digital business registration. Ukraine now offers one of the fastest registration services in the world, requiring just ten minutes to fill in an application and mere seconds to start your own business. To date, more than 370,000 people have accessed this service via the Diia website.

Since spring 2020, the challenges presented by the Covid pandemic have helped to accelerate existing digitization processes in Ukraine. Innovations have included the Vdoma track and trace app, which has been used by around one million Ukrainians and many international visitors over the past eighteen months. The Ministry of Digital Transformation has also launched digital Covid vaccination certificates via the Diia app and has concluded an agreement with the EU over mutual certificate recognition.

Further developments down the digital highway

The Cabinet of Ministers of Ukraine on 14 April 2021 adopted the National Strategy for a Barrier-Free Environment in Ukraine, which was initiated by First Lady Olena Zelenska and under the Presidential Decree "On Barrier-Free Environment in Ukraine". The National Strategy takes a comprehensive approach to building a barrier-free environment for everyone, taking into consideration the interests of all social groups, including young people, the parents of children under the age of six, children and adults with disabilities, and the elderly. It specifically focuses on building educational, economic, digital, civil, and physical inclusiveness. UNDP supports these efforts and assists the government of Ukraine to foster digital transformation based on principles of equality and universality and in line with the 2030 Agenda for Sustainable Development. 

BitsOrchestra solutions for the digital transformation of companies Faced with a public that turns more and more to digital information and consumption, companies must adapt and digitalize in a digital transition. To do so, they must integrate digital tools adapted to their new needs in order to initiate and sustain their new operating modes. The digital transformation of companies also involves a long process that is important to know and follow. Discover it, as well as the digital technologies we offer at StreamMind to help you innovate and gain in competitiveness.

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