BitsOrchestra has automated day-to-day processes for one of the leading automobile vendors in Canada

SHARE

Are obsolete websites costing you customers? At BitsOrchestra, we advised DasParts into creating a new website with Content Management System features to better assist customers in navigating their automotive parts catalogue. We can help you gain customers with a sleek, easy to navigate website.


If you use Kentico on your website, you'll make it more up-to-date, easy to navigate, and you'll enjoy the following benefits:
  • Easy access to content, including content filtering (through seamless integration and simplified navigation).
  • Increased site adaptability and responsiveness to different screen sizes, devices, and browsers.
  • reordering and reorganising content using drag and drop functionality
  • easily adding, editing, and deleting pages
  • determine which pages appear in the menu and sitemap 
  • using linked documents 
  • offering image cropping and resizing within the Media Library 
  • built-in widgets 
  • forms 
  • banners 
  • maps 
  • dynamic content

Automating DasParts Site 

DasParts is one of the leading automobile parts and accessories vendors in Ontario, Canada. Specialising in Car specs, the company has been operating since 2013. Today DasParts ships to more than 32 countries around the world. 

Providing top-notch service for its customers is very important at DasParts. The company provides genuine new, used, and aftermarket parts for automobiles. The company's mechanics are true experts in their field, and are ready to fix any problem with any Volkswagen vehicle.

Background

DasParts offers premier auto parts and accessories for Volkswagen and Audi. Its mechanics are certified to change oil, engine, or anything else that might be needed by a potential customer. 

Our organisation's main focus is to provide quality parts and excellent service at an affordable price. Volkswagen-certified mechanics are on hand for all installations and repairs in addition to providing auto parts to customers.

DasParts has recently installed 4500 square feet of industrial racking at its warehouse to accelerate its deliveries along with the two service stations the company currently operates. 

In addition to having a passion for working on cars, the company founders strived to improve the lives of those who were faced with the issue of overpriced auto parts stores, picked-over junkyards, and premiums on import parts.

Company History.  The company was founded in 2013 as a one-man operation in an alleyway garage in Kitchener, Ontario. In less than three months, the space became a 3000 sq ft shop in Cambridge. Over the next 2.5 years, the company grew, expanded, dismantled cars, and grew into one of the leading Audi Parts providers in Cambridge, Ontario.

Services. The company provides superior service for Volkswagens and Audis. The services include repair, installation, maintenance, and expert diagnostics of cars. The company offers everything from oil changes to engine swaps. It carries new, used, genuine, and aftermarket parts. All at the same location. Its workers are fluent in Volkswagen and can provide optimum, high-quality service for its customers.

Goals. To fulfil its goal of becoming a market leader in the auto parts supply and repair market, DasParts company has updated its major operations. The new corporate website will provide automated operations and reduced order processing times. 

To meet this goal, BitsOrchestra team needed to create an e-commerce website that would deliver an excellent experience for both the customers and the office staff. Having this in mind, we were thinking of building a system that will automate day-to-day processes and will reduce order processing time to its minimum. For that purpose, we were supposed to create several integrations like Scandit, Flagship, Quickbooks, and PayPal.

Quickbooks is used for tracking inventory, sales, and invoices on the website. Quickbooks is an ideal place to synchronise things in real time. QB is synchronised with your website so that everything you are doing is synchronised in real time.

Scandit gives users the ability to create and scan barcodes. Users can scan barcodes to add new information or update existing ones using Scandit.

Important note: Adding or updating information is as simple as scanning the barcode. 

Flagship - a courier solution.  In terms of speedy delivery, this is an efficient and cost-effective option for users.

Challenges

  • A great deal of time pressure was involved with the implementation of the new design templates.

  • Database migration challenge. DasParts needed a flexible CMS that would also serve for future upgrades, challenges, and additional functionalities.

  • To boost sales, DasPart company would need to implement state-of-the-art customer dialogue. Plus a highly sophisticated car configurator (databases). 

  • Other site features also needed to be automated. For example, campaign tracking and a simple intuitive administration. 

Solution

In the course of this project, BitsOrchestra defined concrete objectives and a tight time frame for their implementation. We tried to look at some of the best practices within other companies. We analyzed dozens of other Kentico-based platforms and came up with a clear idea of how exactly we need to realise this particular project based on Kentico CMS. 

Benefits of Kentico for this particular project

In addition to managing website content, Kentico offers numerous additional modules that extend its functionality much further. As a result of the existing structure, the existing databases could be optimally utilised for the new website. Kentico Databases can now be centrally managed by using standardised web service interfaces. Furthermore, we can create custom modules for additional customer needs, such as parts compatibility modules that help manage fit-guides. 

Our solutions

At BitsOrchestra we enhanced the DasParts site with new Content Management software to command the various images of vehicles, models, and accessories. With these new features, customers can browse vehicles with 360-degree views. We further added a Kentico based Customer Relationship Management (CRM) system to better communicate with patrons about test drives and forms. 

What has been done

We coordinated with Mawazo Marketing to automate parts searches on the DasParts site using Kentico search modules. The modules provide DasParts customers with easy searchers for suitable parts for their automobile. We further provided DasParts staff with the ability to add, edit, and delete parts listings. 

Additionally, our new software automates a large portion of the manual work. Potential site users can benefit greatly from the added site functionality when appropriately used.

Our added functionality, for instance, allows customers to recycle and reuse certain parts of their vehicles. We help users get a report of what parts they need to order from manufacturers based on information about their vehicles. With Barcode scanning, it is very easy to do warehouse inventory management from any place.  Typically, this type of content management is handled through Kentico CMS (Content Management System).

RESULTS 

BitsOrchestra had gained considerable experience implementing Kentico, especially with various APIs and databases, so they were able to meet the customer's expectations in terms of cost efficiency and timeliness.

Key criteria for choosing Kentico Xperience. In terms of scalability and flexibility, Kentico is BitsOrchestra's top product. With regard to establishing long-term relationships with customers, it fits perfectly and is a well-prepared option for the future.

What has been achieved. Due to all the efforts we have put into this project, we have achieved a significant improvement in operational speed that can lead to a sales increase of approximately 25-30%. Due to the availability of online ordering of auto parts, the staff overload has also decreased by 30-50%.

It was a win-win project.

“Not only did we bring our know-how and project experience to the project, but we also transcended the experience we gained from previous projects. We got to upgrade many Kentico modules. It was a great time for us. We implemented the best of Kentico and managed to learn how to deal with time constraints that somehow were largely diminished in this project. With Kentico's content management system, we have been able to upload large amounts of content to DasPart website.”

Author

Check other articles

5 5

What our clients say

Bits Orchestra team are outstanding developers‚Äč. They listen carefully to our business needs and easily turns our business objectives into a well thought out and executed development effort. Roman is very bright and definitely the most capable developer that has worked on our site. He is not only a Kentico expert but has successfully tackled other complicated development assignments demonstrating expertise in both front and backend development. Roman takes initiative to suggest enhancements that make site maintenance easier while improving the customer experience. The team is very responsive to our work requests and has great follow up. They have also worked very business partners and this has reflected positively on our company. Roman is a true partner for us and a tremendous asset to our organization. We will continue to work with them and would highly recommend Roman and his team for your development needs. He and his team will exceed your expectations!
 Alan Lehmann
Alan Lehmann
President at In energy sector

What our clients say

The Bits Orchestra team does excellent work. They are always available and I appreciate our frequent calls and screen-shares together. Their dedication to the projects and knowledge of Kentico is outstanding. They truly care about the quality of their work, and became a part of our team easily!
Shena Lowe
Shena Lowe
Managing Partner at Consensus Interactive

What our clients say

We hired Roman for a Kentico analysis project and have been very satisfied. He is very skilled and professional. We are looking to hire him and his team again on future projects.
Sylvain Audet
Sylvain Audet
CEO at MyDevPartner.com

What our clients say

Roman and team have taken over an existing Kentico EMS site for a large US Oil Company. So far, they have handled every single request that we have thrown at them and these were diverse, challenging, often bespoke, usually urgent and almost daily, over the last 11 months. Their work is of an extremely high quality, they are capable, quick and we have great confidence in the support that we are getting.
Jon Hollis
Jon Hollis
Head of Web Development at confidential

What our clients say

Bits Orchestra team was very helpful, they had a good understanding of the brief and deep knowledge of the system. They were always keen to provide advice and recommendations that benefit the project substantially.
Ramon Lapenta
Ramon Lapenta
Senior Front End Developer at Cyber-Duck Ltd