About the client
Vivad strives to be recognized as the most respected company in large-format digital & banner printing in Australia. Printing company gives every individual, business, and trade partner, the ability to procure any large format digitally printed product, which is fit for purpose, produced to the highest quality and delivered with the most professional of customer service. Vivad perpetually works on improving its products, systems, and relationships. Company continually invests in new technology and training, and always develops more sustainable products and practices. As a printing company gets to do the things that enjoy the most, which is producing volumes of large format digitally printed products.
The aim is to enhance the end-user experience, ultimately leading to increased sales. Additionally, the goal is to improve work order management and state visibility, resulting in enhanced operational efficiency. Vivad has different services for their clients: banners printing, stickers, flags printing, a-frames, cafe barriers, custom standards banners, standings, extrusions, graphics, and others.
One of the major challenges we faced was dealing with the complex business logic behind existing processes for breaking an order down into smaller, manageable job items and distributing them among the appropriate work centers. This required careful analysis and design to ensure that the system was able to handle various scenarios and exceptions. Additionally, we had to integrate the new system with other existing systems and ensure that everything remained in sync at all times. This required a robust and reliable integration approach that we were able to successfully implement.
Our latest development efforts have focused on enhancing the user experience for work center operators. With our new, improved, and mobile-friendly user interface, operators can easily access a listing of their job orders according to execution priority. They can also view detailed information for each separate task, including historical records from previous work centers and contextual actions to push the job through the workflow.
In addition, we have implemented QR code-based navigation for traceability and improved navigation. This feature allows operators to easily scan a code and access relevant information about a job or product.
To provide better visibility into the order processing workflow, we have also improved the workflow visualization for end users. With this enhancement, users can easily track the state and progress of their orders, resulting in a more transparent and streamlined process.
Vivad aimed to streamline their order processing and improve the visibility of each order's status for their customers. To achieve this goal, our team leveraged our expertise in software engineering and developed a fully automated order processing system with a user-friendly interface. With appropriate visualization and intuitive design, the end-users can easily navigate through the platform and place orders seamlessly. Additionally, the system provides better visibility of the order status for both the customers and the Vivad team, allowing them to track the progress of each order in real-time. The automation of the order processing has significantly reduced the workload for the Vivad team and enabled them to focus on delivering high-quality products and services to their customers.
The implemented solution enabled the business to create work queues for their work centers and minimize production downtime by prioritizing tasks and monitoring them in real-time. Work center operators also benefit from the solution, as they now have visibility into their tasks with all the necessary information and tools, resulting in an outstanding user experience.