Order management system automation

#Custom software development #Kentico development #Communication and collaboration portals #Order management systems #Process and workflow automation #E-commerce websites #Workforce planning and monitoring #.NET #Kentico Xperience #React

Project goals

The goal was to fully automate the order processing system and improve the end-user experience, while also enhancing work order management and state visibility to increase operational efficiency for Vivad.

Result

The main results of the project realization are that the user can place an order on the website and his order goes through an automated process until it is shipped

About the client

Vivad strives to be recognized as the most respected company in large-format digital & banner printing in Australia. Printing company gives every individual, business, and trade partner, the ability to procure any large format digitally printed product, which is fit for purpose, produced to the highest quality and delivered with the most professional of customer service. Vivad perpetually works on improving its products, systems, and relationships. Company continually invests in new technology and training, and always develops more sustainable products and practices. As a printing company gets to do the things that enjoy the most, which is producing volumes of large format digitally printed products.

Project goals

The aim is to enhance the end-user experience, ultimately leading to increased sales. Additionally, the goal is to improve work order management and state visibility, resulting in enhanced operational efficiency. Vivad has different services for their clients: banners printing, stickers, flags printing, a-frames, cafe barriers, custom standards banners, standings, extrusions, graphics, and others.

Key challenge

One of the major challenges we faced was dealing with the complex business logic behind existing processes for breaking an order down into smaller, manageable job items and distributing them among the appropriate work centers. This required careful analysis and design to ensure that the system was able to handle various scenarios and exceptions. Additionally, we had to integrate the new system with other existing systems and ensure that everything remained in sync at all times. This required a robust and reliable integration approach that we were able to successfully implement.

Our solutions

Our latest development efforts have focused on enhancing the user experience for work center operators. With our new, improved, and mobile-friendly user interface, operators can easily access a listing of their job orders according to execution priority. They can also view detailed information for each separate task, including historical records from previous work centers and contextual actions to push the job through the workflow.
In addition, we have implemented QR code-based navigation for traceability and improved navigation. This feature allows operators to easily scan a code and access relevant information about a job or product.
To provide better visibility into the order processing workflow, we have also improved the workflow visualization for end users. With this enhancement, users can easily track the state and progress of their orders, resulting in a more transparent and streamlined process.

Result

Vivad aimed to streamline their order processing and improve the visibility of each order's status for their customers. To achieve this goal, our team leveraged our expertise in software engineering and developed a fully automated order processing system with a user-friendly interface. With appropriate visualization and intuitive design, the end-users can easily navigate through the platform and place orders seamlessly. Additionally, the system provides better visibility of the order status for both the customers and the Vivad team, allowing them to track the progress of each order in real-time. The automation of the order processing has significantly reduced the workload for the Vivad team and enabled them to focus on delivering high-quality products and services to their customers.
The implemented solution enabled the business to create work queues for their work centers and minimize production downtime by prioritizing tasks and monitoring them in real-time. Work center operators also benefit from the solution, as they now have visibility into their tasks with all the necessary information and tools, resulting in an outstanding user experience.

 

Industries

Manufacturing automation for printing production

Launch date

02/28/2023

Technologies

.NET

Kentico Xperience

React

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5 5

What our clients say

Bits Orchestra team are outstanding developers‚Äč. They listen carefully to our business needs and easily turns our business objectives into a well thought out and executed development effort. Roman is very bright and definitely the most capable developer that has worked on our site. He is not only a Kentico expert but has successfully tackled other complicated development assignments demonstrating expertise in both front and backend development. Roman takes initiative to suggest enhancements that make site maintenance easier while improving the customer experience. The team is very responsive to our work requests and has great follow up. They have also worked very business partners and this has reflected positively on our company. Roman is a true partner for us and a tremendous asset to our organization. We will continue to work with them and would highly recommend Roman and his team for your development needs. He and his team will exceed your expectations!
 Alan Lehmann
Alan Lehmann
President at In energy sector

What our clients say

The Bits Orchestra team does excellent work. They are always available and I appreciate our frequent calls and screen-shares together. Their dedication to the projects and knowledge of Kentico is outstanding. They truly care about the quality of their work, and became a part of our team easily!
Shena Lowe
Shena Lowe
Managing Partner at Consensus Interactive

What our clients say

We hired Roman for a Kentico analysis project and have been very satisfied. He is very skilled and professional. We are looking to hire him and his team again on future projects.
Sylvain Audet
Sylvain Audet
CEO at MyDevPartner.com

What our clients say

Roman and team have taken over an existing Kentico EMS site for a large US Oil Company. So far, they have handled every single request that we have thrown at them and these were diverse, challenging, often bespoke, usually urgent and almost daily, over the last 11 months. Their work is of an extremely high quality, they are capable, quick and we have great confidence in the support that we are getting.
Jon Hollis
Jon Hollis
Head of Web Development at confidential

What our clients say

Bits Orchestra team was very helpful, they had a good understanding of the brief and deep knowledge of the system. They were always keen to provide advice and recommendations that benefit the project substantially.
Ramon Lapenta
Ramon Lapenta
Senior Front End Developer at Cyber-Duck Ltd